Delivery • Returns & Refunds • FAQs
DELIVERY
• Ready-to-ship items: Dispatched within 2–5 working days.
• Made-to-order items: Can take up to 2 weeks before dispatch.
All orders are shipped via Royal Mail tracked service, and you will receive a tracking number once your order has been dispatched.
RETURNS & REFUNDS
• Damaged items: If your item arrives damaged, I will offer a full refund upon return. Please contact me as soon as possible.
• Returns: I accept returns within 14 days of delivery, as long as the item is unused and in its original condition. Custom-made items cannot be returned.
• Refunds: Once I receive the returned item, I’ll process your refund within 7 working days. Refunds will be issued minus the original shipping cost, unless the item arrived damaged. Return shipping costs are the buyer’s responsibility.
• How to request a return: Please contact me via the Get in Touch page if you wish to return an item.
For any issues, please get in touch, and I’ll be happy to help.
ORDERS
• Can I change or cancel my order?
Once an order is placed, it’s processed quickly. If you need to make a change or cancel, please contact me right away. I can’t guarantee changes once the order is in progress.
JEWELLERY
• What materials are your pieces made from?
All jewellery is handmade with high-quality, sustainable materials like sterling silver, recycled metals, and ethically sourced gemstones.
• Will my jewellery tarnish?
Over time, sterling silver can tarnish, but you can easily clean it with a polishing cloth. To keep it looking good, store it in a dry, cool place and avoid chemicals.
• How do I know my bracelet size?
To find your bracelet size:
1. Wrap a flexible measuring tape or a strip of paper around your wrist just above the wrist bone.
2. Mark where the ends meet and measure it with a ruler.
3. For a comfortable fit, add 1–1.5” (2.5–4cm).
PACKAGING
• How will my jewellery be packaged?
All items are beautifully packaged in a branded gift box, wrapped in tissue paper, and finished with a cotton ribbon. I use eco-friendly products wherever possible.
• Can I include a gift message?
Absolutely! Please let me know if you’d like a gift message included, and I’ll make sure it’s added.
REFUNDS & EXCHANGES
• What if my item arrives damaged?
If your item is damaged, I will offer a full refund once the item is returned. Please get in touch with me right away.
• Can I return or exchange my item?
I accept returns within 14 days of delivery, as long as the item is unused and in its original condition. Custom-made items cannot be returned.
• How will my refund be processed?
Refunds will be issued minus the original shipping cost, unless your item arrived damaged. You will be responsible for return shipping costs.
• How long will it take to get my refund?
Once I receive the returned item, I’ll process your refund within 7 working days to your original payment method.