FAQ
COMMON SHIPPING QUESTIONS
For more in depth information on shipping, please read the shipping and policies page at the bottom of the website.
We currently ship within the UK and offer international shipping to the US, EU, Canada, Japan, China, Australia, Norway, Northen Ireland, Wales.
All packages are mailed tracked.
All orders are crafted and shipped from the UK. If you are overseas, please allow up to 2-3 weeks for your package to be received; the mail has been especially slow lately.
All jewellery is made to order. Please allow 3-5 business days for your pieces to be made and shipped to you. I make everything to order to minimize waste.
HOW TO CARE FOR YOUR JEWELRY
Sterling Silver, Fine Silver, 14k Gold and 14k Gold Filled are durable metals, however, all pieces are still handmade art, and like anything, they can be scratched or broken if not handled with care.
Sterling silver can tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals.
To prevent tarnish as much as possible, clean it regularly with sudsy warm water or using the polishing cloth that will come with your item.
We also recommend that you store your fine jewelry in a safe, dry place when cleaning, using lotion, hair products, fragrances and other cosmetics. Changes in body chemistry can also effect the tarnish rate on your sterling silver jewellery. Amino Acids in the perspiration contain sulfur or sulfides and the presence of sulfur or sulfides accelerates the rate of tarnish. If taken care of properly, your sterling silver and gold Jewellery can last a lifetime.
DO YOU OFFER CUSTOM JEWELLERY?
I do! I am open to talking about custom orders! You can find me via Instagram @justynasart or contact me via Get in Touch page; let's to get together!
HOW OFTEN DO YOU RESTOCK?
Because we are a one woman show, every item is made in small batches. But no worries! If you see something that you like, I will do our best to make sure you get it by monthly restocking. Please note, some items have unique findings that can make them an exception to this rule due to demand vs shipping time.
HOW OFTEN ARE NEW COLLECTIONS RELEASED?
I try and create a new collection at the beginning of every month, however it doesn't always work out as planned. The best way to keep up with new collections to subscribe to my newsletter or follow me on Instagram where I post updates regularly @justynasart.
HOW DO I KNOW WHAT MY BRACELET SIZE IS?
The average women's bracelet size is 7 inches, men's average bracelet size is 8 inches.
How to measure your bracelet size: Wrap a soft measuring tape or ribbon snugly (but not too tightly) around your wrist, just below your wrist bone. Mark the length, (cutting and/or measuring the ribbon with a ruler) and add 1 to 1,5 inches. This is your bracelet size.
HOW DO I KNOW WHAT MY RING SIZE IS?
It is important to have a good idea on your size, because the size you order is what I will make and, unfortunately, it will not be able to be resized. The safest way to get this right the first time, is to buy a cheap ring sizer on Amazon and double check your size before ordering.
There are also many videos on youtube that involve paper rings and measuring, but Amazon ring sizers are alot more accurate.
***Tip***
It's best not to size your fingers when you are too hot or too cold as this will affect the size of your fingers.