FAQ – JUSTYNASART

FAQ

1. What is the cancellation and refund policy?

CANCELLATION : I gladly accept cancellations. Please contact me within 24h of your purchase for your order to be cancelled and refunded.
RETURNS AND EXCHANGES : At this moment all sales are final and returns or exchanges are not accepted. Please make sure you carefully check all details, product description and photos, and read shop policies before payment.

Please contact me if there is a damage or problem with your jewellery, I will be happy to help.

2. What is the shipping policy?

PROCESSING TIME : The time I need to prepare an order for dispatch varies. I aim to ship withing 1 - 3 working days. I will contact you with the update in case of the delay caused by unforseen circumstances.
INTERNATIONAL SHIPPING : All orders shipped internationally are shipped Tracked. They are shipped with the Royal Mail and passed over to the mail services in your country. You will receive an email with the tracking info shortly after your order has been dispatched.
EU CUSTOMERS : Our EU customers can still continue to shop with us through Etsy.
DOMESTIC SHIPPING : All orders shipped within the United Kingdom are shipped by Royal Mail, Special Delivery Mon-Fri.
CUSTOM AND IMPORT TAXES : Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
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ESTIMATED DELIVERY TIME
United Kingdom: 1-2 business days
United States: 5-11 business days
Europe: 7-10 business days
Australia, New Zealand and Oceania: 7-11 business days
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I'll do my best to meet these dispatch estimates, but can't guarantee them.
 
GIFT WRAPPING : All jewellery is nicely packaged in a black cardboard gift box and in a paper gift bag. Attached to your order are contact information. I do offer a special gift wrapping - please see the 'Gift Wrapping for Justynasart Jewellery' listing in the shop.
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3. How do I care for the jewellery?
Please note that all handmade jewellery pieces are delicate and should be handled with care. Remember to avoid contact with water and remove your pieces when swimming, washing hands/dishes, being sport active or taking a shower. Store the jewellery in the dry containers/boxes or bags. For cleaning use proper polishing cloth.


SILVER JEWELLERY
*Clean pieces without stones and patina (dark blackening) using polishing cloth or silver jewellery cleaning solution.
*Pieces with stones and patina are more fragile and can be damaged (removed) by solutions, clean those gently using warm soapy water and polishing cloth and pat dry immediately.